Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hagiesillah65@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hagiesillah65@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hagiesillah65@gmail.com.
Ah, entiendo. Si estás usando CJdropshipping, puedes poner el correo oficial de CJ para temas relacionados con el proveedor: support@cjdropshipping.com. CJ confirma ese correo en su página oficial.
Pero no te recomiendo ponerlo como si fuera el correo de atención al cliente de tu tienda, porque tus clientes deberían contactar contigo.
Si el formulario te obliga a poner el correo de CJ, puedes añadir al final:
Política de devoluciones y reembolsos
Aceptamos solicitudes de devolución dentro de los 14 días posteriores a la recepción del pedido.
Los productos deben estar sin usar y en buenas condiciones. Si el producto llega defectuoso, dañado o es diferente al pedido, contactaremos con nuestro proveedor para gestionar una solución, reembolso o reemplazo cuando corresponda.
Los reembolsos se procesarán una vez aprobada la solicitud, utilizando el mismo método de pago utilizado para realizar la compra.
Para cualquier incidencia relacionada con el pedido, el cliente debe contactar primero con nuestra tienda. En caso de necesitar asistencia del proveedor, se gestionará con CJdropshipping.
Proveedor: CJdropshipping
Correo del proveedor: support@cjdropshipping.com